Delivery
Our turnaround time is 7 working days, so your products will be dispatched within this period. In the unlikely case of an item being out of stock, we’ll contact you with an update to detail the delay and ask you how you’d like to proceed. Covid-19 has impacted both lead times and delivery times, so please be patient and we’ll do our best to keep you updated on the progress.
Returns
Our returns policy is flexible, if you’re unhappy with your product or it has a fault or damage, please get in touch with us and we will do our best to help out.
All of our products are created to order, so we can have the smallest possible environmental impact. If you don’t like the size or the colour please consider whether you might be able to pass the item on to a friend.
What happens if my order doesn’t arrive?
All delivery estimates are based on quotes supplied by the relevant courier, so they can’t be guaranteed. If your parcel is not delivered within the estimated window then it’s very likely there has been a delay in transit.
Royal Mail
If your order is shipped with either of the Royal Mail services we advise you wait 10 working days (UK shipping addresses) or 28 working days (any other shipping addresses) before contacting us. The Royal Mail will deem a parcel as lost if not delivered within these windows. Once deemed as lost we’ll be able to work with you to resolve the problem. We need lost parcels to be reported within 60 days of dispatch to offer a replacement, after this time we cannot offer a replacement.